T-Mobile very rude to me!!!!!! And very unhelpful!!!?

Hi, I have been with T-Mobile for roughly 14 years now (ever since they taken over one2one) I phoned T-Mobile customer support as many of my friends who have been with T-Mobile for just over a year phoned T-Mobile saying they had found a better deal and were instantly offered money off their monthly line rental and more free minutes and texts, one friend has his £30 monthly bill cut down to £15.





All these people are fairly new to T-Mobile and are getting these rewards, I have been with them for 14 years, the person on the phone was very rude and unhelpful and didn't really seem to care, all I asked for was a good deal for another contract for my youngest son and all he said was "look on the website"..........is this how T-Mobile reward loyal customers.





P.S - Do you think asking for the Flext 35 (18 month) contract for £20 a month is asking to much?

T-Mobile very rude to me!!!!!! And very unhelpful!!!?
you probably deserved it for acting like a jerk on the phone
Reply:lol, then why did i get best answer? Report It

Reply:With the amount of competition there is for your business just go somewhere else. There's plenty of choice, Vodafone have good customer services and excellent coverage.
Reply:Contact their Customer Relations Department, I found that they are the only people who work for T-Mobile with any manners, decency or intelligence.
Reply:I'd say "Sod 'em!" and switch to Vodafone who are renowned for the quality of their Customer Service.
Reply:Change over. Let them know why - they cannot get away with being rude. Tell everyone you know.
Reply:As a shareholder in T-Mobile i'll be complaining on your behalf!
Reply:not when u been with them for so long u should have asked to speak to the manager and reported the rudeness.