T-mobile flext tariff - what can i say to convince them to give me the deal they are advertising?

i went onto the t-mobile site and found that the tariff i am on (Flext 20) has gone down by 25% cheaper (as a perminant deal) but they havent changed this on my existing contract and i am still paying the full £20 per month instead of the new £15 per month.





I have just rang them and they said because i am an exsiting customer this deal wont come into effect until my current contract is over, which wont be until Aug this year :s


what the hell type of service is this!!?





what can i say to them, to convince them to give me this new deal???





i feel am entitled to it after all as its the same tarriff that i am currently on PLUS i have been a t-mobile customer for the past 7 years.. help please :)

T-mobile flext tariff - what can i say to convince them to give me the deal they are advertising?
Tell me about it.





I had a call to say that I was paying too much and my new paymet would be £15. My bill came, it was the usual £25.





They phoned me back and I complained and the caller said that they was nothing written on my notes with this offer.





I was told to put a complaint in writing and ey have phoned me once (which I missed) and have had no contact since.





I also wanted an upgrade which thye were offering from free - £299. I went on-line to upgrade and they wanted me to pay £319?? Apparently the offer is for new customers only!!





I've been with them for 9 years!!





My husband got the phone I wanted instead.





I would NEVER recommend T-Mobile to anyone!!





Phone them and give them hell!! Itold them that I would cancel my contract and then join them again and get all the new cheaper deals - the caller said nothing!!





Good luck :D
Reply:The fact you have been with them for 7 years implies you have been generally happy with the service you have been receiving.





If you were still on your original contract you could cancel and go with whoever you wanted to.





It would appear that you renewed your contract last August, maybe took a phone upgrade at the same time, you agreed to the contract terms at the time. The fact that someone could now come along and get a better is deal is not T-mobiles fault, or yours. They are using this as a marketing ploy to attract new customers.





Next time think carefully about what you are signing up to, and is it what you really want. Do you think you might want to break the contract!!!





On the other hand, if the price had gone up would you have expected them to come after you for extra money? and would you have paid?
Reply:You signed a contract. You expect them to keep their word, you have to keep to your part of the deal.


If you don't like that then don't sign agreements

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